POLICY & SHIPPING 

1. No refunds, exchanges, and/or return. All sales are final.
2. No canceling or modifying orders. Once your order comes through we can not make any changes. 
3.  Lost, stolen, or damage packages: You have the option to add route package protection. If not added we are not responsible for lost, stolen, or damaged packages. If any of the above occurs please contact Route to further assist you.  
4.  Please put your correct address at checkout. If packages are returned due to incorrect address at checkout, you will be responsible for the  reshipping fee. If your package was mis-delivered due to incorrect address at checkout we are not responsible.
5. US Shipping takes about 3-4 days to process. Once it has left our possession and shipped via USPS, it takes about 3-5 days to deliver according to USPS. We cannot control any delays once it has left our possession. 
6. International Shipping It takes about 3-4 days to process. Once it has left our possession and shipped via USPS, it takes 6-10 business days for priority according to USPS. For first class it could vary. We cannot control any delays ones it has left our possession.
7.  We reserve the right to refuse service. 
8.  Please contact us if you have any questions about your order within the 24 hr delivery status; CUSTOMERSERVICE@LUCKYLASHESCO.COM

OTHER INFORMATION:

1. Business hours are Monday-Thursday 9am-5am & Friday 8am-12pm. We are closed on major holidays.
2.  Pre-orders: if your order contains a preorder item it will be shipped all together, not separate.
3.  Texas Based: All order are shipped from Texas.